Privacy Policy

CARKEE PRIVACY POLICY

Last Updated: November 2024

1. THIS POLICY
We, at Carkee Automotive Sdn Bhd ("Carkee", "we" or "us") recognize the importance of maintaining and protecting the privacy and security of your personal information. Throughout this document, our website (www.carkee.my) (“the Site”) and our mobile app (Carkee) are referred to as our “Platform”. This Privacy Policy (the "Policy") explains the types of customer personal information we collect when you use our Digital Services, by visiting our website, using our mobile app, creating an account, or otherwise providing us with personal information. The Policy also explains how your personal information is used and the steps taken to ensure your information is handled properly.

We will only collect, use, and disclose personal information in accordance with this Policy. This Policy is incorporated into and forms part of the Carkee’s Terms of Use Agreement (the "Terms of Use"), which outline the terms and conditions you agree to when accessing and using our Platform.

By accessing and using our Platform, or by providing us with any of your personal information, you agree and consent to the collection, use, and disclosure of your personal information as outlined in this Policy. If you do not agree with the terms and conditions of this Policy, please do not use our Platform or submit any personal information to us.

2. WHAT IS PERSONAL INFORMATION?
Personal information refers to information that is associated with an individual specifically and is recorded in any form. It can include an individual's opinions or beliefs, as well as facts about, or related to, the individual (e.g., name, mailing address, phone number, and email address). Anonymous information, which is not associated or linked with personal information, does not identify a specific individual (e.g., tracking information collected as you navigate our Platform).

3. WHAT PERSONAL INFORMATION DO WE COLLECT?
Account Registration: When you register for an account through our Platform, Carkee requires that you provide personal information such as your name, phone number, a unique email address, and a password. We may also collect details about your vehicle, including model, make, year, engine, trim, transmission, mileage, and service history.

Products and Services: We collect billing and payment information (credit card and debit information) and your geographical location, telephone number, and any other information required to process your transactions. We may also keep records of your past purchases and ask for your personal preferences and demographics to better serve you.

Surveys, Contests, and Special Offers: Carkee collects personal information such as your name, email address, and feedback in connection with surveys and special offers. The information provided may be shared in aggregate with advertisers and partners. If third-party data sharing occurs, we will notify you and obtain your consent.

Information Collected Using Technology: We may collect information about your device, such as the IP address, browser type, operating system, and other technical details. We use "cookies" to enhance your experience, track site usage, and for fraud prevention.

Your Location: When using the Carkee Mobile App, your location is used to display service providers near you. Location data is captured once when you make a service request.

4. WHAT DO WE DO WITH THE INFORMATION WE COLLECT?
We use your personal information for the purposes for which it was collected, such as:
  • Creating and managing your Account;
  • Administering our Platform;
  • Scheduling and processing service requests;
  • Communicating with you via phone or email;
  • Processing transactions and payments;
  • Protecting against fraud or error;
  • Providing requested products, services, and information;
  • Recommending products and services that may interest you;
  • Improving user experience and Platform functionality;
  • Responding to your feedback and queries;
  • Complying with legal and governmental requirements.

5. CHILDREN'S PRIVACY
Our Platform is not intended for use by children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected such information, we will promptly delete it. If you believe we may have collected information from a child under 13, please contact us immediately.

6. HOW DO WE SHARE PERSONAL INFORMATION?
Carkee does not sell or transfer your personal information to third parties, except as necessary to provide our services or as required by law. We use third-party providers (e.g., payment processors, analytics services) under strict agreements to protect your information.

We may share aggregated, non-identifiable data with third-party advertisers and service providers. If required by law or to protect our rights, we may disclose personal information to legal authorities.

7. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
  • Physical security measures (e.g., restricted access facilities);
  • Electronic safeguards (e.g., encryption, password protection);
  • Organizational controls (e.g., limiting data access);
  • Contracts with third-party service providers ensuring data protection.
While we strive to protect your data, no internet transmission is 100% secure. We recommend protecting your passwords and devices.

8. HOW CAN YOU UPDATE YOUR PERSONAL INFORMATION?
You may access and update your personal information by logging into your Account or contacting our support team. You can also delete your Account and information from our Platform at any time.

9. UNSUBSCRIBING FROM COMMUNICATIONS
You can unsubscribe from promotional emails by:
  • Clicking "unsubscribe" at the bottom of the email;
  • Updating preferences in your Account;
  • Contacting us directly.

10. THIRD-PARTY ADVERTISERS AND LINKS
Our Platform may include advertisements or links to other websites. We do not provide personal information to these advertisers. Please review their privacy policies for more information.

11. CHANGES TO THIS POLICY
We may update this Policy periodically. Changes will be posted on our Site, and your continued use of our Platform signifies your acceptance.

12. CONTACT US
If you have questions or concerns about this Policy, please email us at support@carkee.my or call +6016-343 0911.